IT Infrastructure Library (ITIL) framework approach to IT Governance
نویسندگان
چکیده
منابع مشابه
A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL)
The main objective of this research project is to evaluate the extent to which business communication could contribute to an effective IT service management. In addition, this project intends to clarify the entire role of business communication in terms of organizing the information technology into the value chain of IT service providers. Two research questions are derived from the research mod...
متن کاملIT Infrastructure Governance and IT Investment Performance: An Empirical Analysis
The value of information technology (IT) investment comes increasingly from its ability to complement and enable business strategies and organizational capabilities. As a general purpose technology, however, IT could either a complement or a constraint. Making the right IT investment, particularly the right IT infrastructure investment could thus have far-reaching impact on a firm " s IT invest...
متن کاملTomorrow's library: will it all be infrastructure?
The form in which knowledge is described and encapsulated has a major impact on the design of libraries and the functions performed within the library. Libraries as we known them have been primarily built to store and disseminate knowledge in book format. New technology and the changing needs of knowledge workers, which form important parts of the logocentric, practicentric, and democentric ele...
متن کاملUsing ITIL to Improve IT Services
This paper examines the adoption and implementation of the Information Technology Infrastructure Library (ITIL). Specifically, interviews with a CIO, as well as literature from the ITIL Official site and from the practitioner’s journals are consulted in order to determine whether the best practices contained in the ITIL framework may improve the management of information technology (IT) service...
متن کاملA Systems Approach to Information Technology (IT) Infrastructure Design for Utility Management Automation Systems
Almost all of electric utility companies are planning to improve their management automation system, in order to meet the changing requirements of new liberalized energy market and to benefit from the innovations in information and communication technology (ICT or IT). Architectural design of the utility management automation (UMA) systems for their IT-enabling requires proper selection of ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: IFAC-PapersOnLine
سال: 2018
ISSN: 2405-8963
DOI: 10.1016/j.ifacol.2018.11.283